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Privacy Policy

https://www.mnplumbingreading.co.uk/ (our “website”) is provided by M & N Plumbing Limited, a private limited company incorporated in (and subject to the laws of) England and Wales with registration number 08343886. Our registered address is at 11 Cromwell Road, Caversham, Reading, Berkshire, RG4 5EA (‘we’, ‘our’ or ‘us’). We are the controller of personal data obtained via our website, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share any information relating to you (your personal data) in connection with your use of our website and services. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.

We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR).

This privacy policy is divided into the following sections:

  • What this policy applies to
  • Personal data we collect about you
  • How your personal data is collected
  • How and why we use your personal data
  • Who we share your personal data with
  • How long your personal data will be kept
  • Your rights
  • Keeping your personal data secure
  • How to complain
  • Changes to this privacy policy
  • How to contact us

What this privacy policy applies to

This privacy policy relates to your use of our website only.

Throughout our website we may link to other websites owned and operated by certain trusted third parties to enable you to review the feedback our business has received on other platforms.  Those third-party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to those third-party websites, please consult their privacy policies as appropriate.

Personal data we collect about you

The personal data we collect about you depends on the particular activities carried out through our website. We will collect and use the following personal data about you:

  • your name, address, and contact information, including email address and telephone number and company details (if any)
  • any delivery address for your goods/ services
  • any additional personal data that you may provide to us from time to time if you contact us by email, post, or telephone, through our website, or by any other means.
  • your billing information, transaction and payment card or other payment method information
  • details of any information, feedback, or other matters you give to us by phone, email, post or via social media
  • information about the services we provide to you
  • your contact history and purchase history
  • your activities on, and use of, our website

You must provide this personal data to use our website and the services on it unless we tell you that you have a choice.

We collect and use this personal data for the purposes described in the section ‘How and why we use your personal data’ below.

How your personal data is collected

We collect personal data from you:

  • directly, when you enter or send us information, such as when you contact us (including via email), send us feedback, purchase products or services,and
  • indirectly, such as your browsing activity while on our website; we will usually collect information indirectly using the technologies as explained in our Cookie Policy.

How and why we use your personal data

Under data protection law, we can only use your personal data if we have a proper reason, e.g.:

  • where you have given consent
  • to comply with our legal and regulatory obligations
  • for the performance of a contract with you or to take steps at your request before entering into a contract, or
  • for our legitimate interests or those of a third party

A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own.

The table below explains what we use your personal data for and why.

What we use your personal data forOur reasons
Providing products and/ or services to you

To perform our contract with you or to take steps at your request before entering into a contract

 

Communications with you not related to marketing, including about changes to the products and/ or services or other important noticesTo comply with our legal and regulatory obligations
In other cases, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price
To enforce legal rights or defend or undertake legal proceedings

To comply with our legal and regulatory obligations

In other cases, for our legitimate interests, i.e., to protect our business, interests, and rights

Retaining and evaluating information on your recent visits to our Website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive or to check our Website is working as intended—where we are not required to obtain your consent and do not do so, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price
If you have provided such a consent you may withdraw it at any time by emailing us at [email protected] (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn)
Protecting the security of systems and data used to provide the servicesTo comply with our legal and regulatory obligations
We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, i.e., to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us

How and why we use your personal data—in more detail

More details about how we use your personal data and why are set out in the table below:

PurposeProcessing operationLawful basis relied on under the UK GDPRRelevant categories of personal data
Communications with you not related to marketing, including about changes to the products and/ or services or other important noticesAddressing and sending communications to you as required by data protection laws, i.e.:
—the UK GDPR or Data Protection Act 2018
Processing is necessary for compliance with a legal obligation to which we are subject (Article 6(1)(b))—your name, address, and contact information, including email address and telephone number and company details (if any)
Providing products and/ or services to you

To perform our contract with you or to take steps at your request before entering into a contract.

 

Processing is necessary for compliance with a legal obligation to which we are subject (Article 6(1)(b))

—your name, address, and contact information, including email address and telephone number and company details (if any)

— billing information, transaction and payment card or other payment method information

Who we share your personal data with

We routinely share personal data with:

  • third parties we use to help deliver our products and/or services to you, e.g., payment service providers, manufacturers and delivery companies
  • other third parties we use to help us run our business, e.g., website hosts and website analytics providers
  • Our credit/ debit card payment provider
  • Our credit brokers  

We only allow those organisations to handle your personal data if we are satisfied, they take appropriate measures to protect your personal data. 

We also impose contractual obligations on them to ensure they can only use your personal data to provide services to us and to you. 

We or the third parties mentioned above occasionally also share personal data with:

  • their external auditors, e.g., in relation to the audit of their accounts, in which case the recipient of the information will be bound by confidentiality obligations
  • our and their professional advisors (such as lawyers and other advisors), in which case the recipient of the information will be bound by confidentiality obligations
  • law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations
  • other parties that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised, but this may not always be possible. The recipient of any of your personal data will be bound by confidentiality obligations

Who we share your personal data with—in more detail

The table below sets out details of the third parties to whom we currently disclose your personal data. The table also explains why your personal data is shared with these organisations, any processing they perform outside the EEA, and the safeguards that are used to protect your personal data if this happens. This information may be updated from time to time.

Recipient

Why your personal data is shared

Location of processing

Safeguards used to protect personal data processed outside of the EEA

Bosch Thermotechology Limited T/A Worcester Bosch Group

 

Bosch Thermotechology Limited

Data provided to Bosch Thermotechology Limited to register your warranty on your behalf, including, first name, last name, address, and email address

UK

N/A – processing is taking place within the EEA.

Gas Safe

Data provided to Gas Safe in order to issue a Buildings Regulations Certificate on your behalf including, first name, last name, address, email address, telephone number

UK

N/A – processing is taking place within the EEA.

Invoices2go LLC

Data provided to Invoices2go LLC in order to provide you with a quotation and issue you with an invoice

UK

 

 

 

 

USA

 

 

 

N/A – processing is taking place within the EEA.

 

 

All transfers outside of the EEA are undertaken subject to an adequate level of protection

Sum Up Payments Limited

(“Sum Up”)

Data provided to Sum Up Payments Limited to process payment transactions on our behalf, including time, location, transaction amount, and card holder details

UK

N/A – processing is taking place within the EEA

TradeHelp Limited

Data provided to TradeHelp Limited to proceed with an application for finance

UK

N/A – processing is taking place within the EEA

How long your personal data will be kept

We will not keep your personal data for longer than we need it for the purpose for which it is used. For example, if you do not buy products and/ or services from us again we will delete or anonymise your account data after seven years.

Your rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You can read more about these rights here – https://ico.org.uk/your-data-matters/.

Keeping your personal data secure

We have appropriate security measures to prevent personal data from being accidentally lost or used or accessed unlawfully. We limit access to your personal data to those who have a genuine need to access it.

If you want detailed information from Get Safe Online on how to protect your personal data and other information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

How to contact us

If you would like to exercise your data protection rights or if you are unhappy with how we have handled your personal data, you may contact us by:

If you’re not satisfied with our response to any enquiry or complaint or believe our processing of your personal data does not comply with data protection law, you can make a complaint (see ‘How to complain’ below):

How to complain

Please contact us if you have any queries or concerns about our use of your personal data (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.

If you are not satisfied, you also have the right to lodge a complaint with the Information Commissioner.

The Information Commissioner may be contacted using the details at https://ico.org.uk/make-a-complaint or by telephone: 0303 123 1113.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time, so you may want to check it each time you provide personal data to us. This Privacy Policy was last updated on 24 May 2024.